Customer Service Agent (English)

Greentube Malta Ltd is offering a full-time position within our customer support team in Malta for the user support of our online gaming platforms. We are looking for candidates with a passion and interest in customer support.
  • Providing excellent customer support via phone and email, including following up with additional information.
  • Explaining game and site features to ensure players have the best gaming experience possible.
  • Working closely with other teams and departments to provide efficient resolution of customer issues and potential bugs.
  • Verifying customer accounts and documents.

  • Experience with customer support and/or communication.
  • Fluent written and spoken English (native speaker).
  • Strong PC skills and attention to detail.
  • Ability to take initiative and to coordinate with other teams to resolve issues.
  • Positive and flexible attitude-work is on a shift basis and it includes weekends and Public Holidays.
  • The role may include training or meetings at our head office in Vienna.
  • Challenging, diverse and interesting tasks using state of the art technologies and frameworks within an innovative and fast growing Austrian company.
  • Personal development opportunities due to the company‚Äôs sustained growth.
  • A welcoming working environment in a committed and international team of young and creative employees.
  • Training by mentors and fun team events.
  • Better lifestyle given the flexible schedule and promotion of healthy lifestyle with our on-site gym. Health Insurance cover is also included.

Greentube Malta Limited is part of the NOVOMATIC Group of companies, one of the largest integrated gaming groups worldwide.

Greentube Vienna and Greentube Malta are the leading full-service provider in the online & mobile gaming sector and is a pioneer in the development and provision of state-of-the-art gaming solutions.

Greentube focuses on casino and skill games, table games and video poker as well as Poker and Bingo. As an international and steadily growing company Greentube guarantees interesting insights into the gaming industry and a challenging, team-oriented working environment.

If you are interested in this position, please complete the text sample found here and submit it along with your cover letter and CV: