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Service Desk Dispatcher
NOVOMATIC Lottery Solutions Belgrade

NOVOMATIC Lottery Solutions (NLS) in Belgrade is looking for a Service Desk Dispatcher.

The Service Desk Dispatcher  at NLS is the single point of contact between clients and the NLS Service teams and is responsible for processing inbound incidents, service requests, change requests and promptly and diligently responding to clients calls at all times while on duty. 

  • Act as a Single Point Of Contact for all requests and incidents
  • Documenting customer issues in ticketing system
  • Plan, prioritize, assign and monitor all open tickets, ensuring the prompt delivery of service to meet our contractual terms and conditions
  • Interact with clients
  • Strive to meet and exceed all Service Level Agreement goals
  • Work in shifts

  • BSc degree in Computer Science or equal education
  • Fluent in English
  • Good communication skills
  • Strong customer focus skills
  • Computer literate, understanding of hardware&software
  • Strong analytical and reasoning skills, self-starter, flexible, dynamic and enthusiastic
  • Previous experience in Service Desk is an advantage

We emphasize on having a great working environment and offer the following to our employees:
  • Extensive training when entering the company as well as throughout the employment introducing new technologies and work methods
  • Modern office space in Belgrade
  • High quality office equipment
  • Agile work methodologies
  • Private health insurance
  • Happy Fridays
  • Social activities
  • Events that encourage innovation
  • Being part of one of the largest Gaming Company in Europe
  • Participate in the growth of the office in Belgrade
  • Work in an international environment
  • Opportunity to learn and grow
  • Possibility of traveling
NOVOMATIC Lottery Solutions is a part of the NOVOMATIC Group of companies, one of the largest integrated gaming groups worldwide. NOVOMATIC Lottery Solutions is therefore able to draw on the vast knowledge and experience of some of the most successful players in the gaming and lottery world. It is our objective to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We will deliver new content, new solutions and new standards to the world of lotteries. NOVOMATIC Lottery Solutions is a FULL SOLUTION provider for lotteries, allowing them to offer games to players through all available channels. NLS emphasizes a friendly and lively atmosphere where team spirit is highly valued.
NOVOMATIC Lottery Solutions emphasizes a friendly and lively atmosphere where team spirit is highly valued. We are looking for great talents in Android development that are eager to develop in the profession. If you have the passion and enthusiasm for programming we may have an exciting opportunity for you.